Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
Because of Covid-19
Our fulfilment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Customs fees
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
If your order is delayed
If your order has not arrived within the estimated time, before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at info@whollynatural.net with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own expense.
Orders
On-demand shipping
We work with a print-on-demand order fulfilment company. They have locations worldwide, so your orders are printed and shipped from the facility that can do it most efficiently depending on where you are.
Tracking your order
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line atinfo@whollynatural.net.
If you received a wrong/damaged product
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@whollynatural.net within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
