Please inspect your order upon reception and contact us at info@whollynatural.net immediately if the item is defective, or damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@whollynatural.net with photos of wrong/damaged items and we’ll sort that out for you.
At this time, we don't offer exchanges and we do not refund orders due to buyer’s remorse. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@whollynatural.net within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Refunds are only offered to customers that receive the wrong items or damaged items. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at the expense of our supplier, Printful.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please contact us before returning any products. It's best to email us at info@whollynatural.net within a week's time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
You can always contact us for any return questions at info@whollynatural.net.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to the production facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@whollynatural.net.
